Privacy Policy


1.1. This Privacy Policy contains information about the processing of personal data on the portal The purpose of the Privacy Policy is to provide information to individuals about how and why DoorToDoor obtains personal data, how personal data is used and what the Data Subject's rights are in relation to DoorToDoor's activities in using its data.
1.2. The controller of personal data at the disposal of DoorToDoor is SIA “DoorToDoor”, registration number 43603088149 (previously and hereinafter – DoorToDoor). The Data Controller can be contacted using the following contact information: Krišjāņa Barona iela 40A, Jelgava, LV-3001, e-mail address:
1.3. The content of the terms used in this Privacy Policy corresponds to the meaning of the terms specified in the DoorToDoor Terms of Service and Portal Use (hereinafter – the Terms), unless otherwise stated in this Policy. This Privacy Policy is an integral part of the Terms and is governed by the Terms, unless otherwise stated in this Privacy Policy.
1.4. The terms used in this Privacy Policy have the following meanings:
1.4.1. Forgetting – deleting Data Subject’s data from all DoorToDoor systems.
1.4.2. Data Subject – an identified or identifiable natural person who can be directly or indirectly identified using the personal data of the data subject available to DoorToDoor;
1.4.3. Employee – natural person in actual employment relationship with DoorToDoor on the basis of employment contract, or other legal agreement, or authorised representative;
1.4.4. Personal data – any information relating to an identified or identifiable natural person – the Data Subject;
1.4.5. Privacy Policy – this Privacy Policy.
1.4.5. Cookies – a small text file that is stored on a computer or other Used device (such as a mobile phone) when the User visits a website. The text file stores information based on the actions of the User in the browser, which is used to improve the experience of using the website for visitors to a particular website (Portal). Cookies collect data about visits to the website, help to improve the functionality of the website and offer appropriate content and advertisements to the specific User.

2.1. The personal data held by DoorToDoor is used to ensure the provision of DoorToDoor services – mediation in the processing and execution of the Shipment Delivery Service by delivering the Shipment from the Sender to the Recipient.
2.2. The legal basis for the processing of the User's personal data set out in Clauses 4.1.1., 4.1.2., and 4.1.3. is the fulfilment of the Agreement concluded between the User as a Data Subject and DoorToDoor for the provision of services to the User.
2.3. The legal basis for the processing of the Recipient's personal data set out in Privacy Policy Clauses 4.2.1. and 4.2.2., is the performance of the Agreement concluded between the Sender and the Recipient as a data subject, on the basis of which the Sender transfers the Shipment to the Recipient, if such an agreement has been entered into. In other cases, the legal basis for the processing of the Recipient's personal data is the Sender's legitimate interest in ensuring the delivery of the Shipment to the Recipient.
2.4. The personal data of the User, the Sender and the Recipient are obtained only to the extent necessary for the execution of the Order – delivery of the Shipment to the address indicated to the Recipient, as well as in the cases provided for in the Regulations – return delivery of the Shipment.

3.1. DoorToDoor respects the confidentiality of personal data, information about User Orders. All personal data and other information entered by the User on the Portal for placing an Order shall be transferred for processing only to the Carrier whose delivery service has been chosen by the User and only to the extent necessary for the execution of the Order. Carriers have the right to transfer the personal data of the User, the Sender, the Recipient to subcontractors involved in the provision of services.
3.2. DoorToDoor takes appropriate measures to ensure that the Data Subject's personal data held by DoorToDoor is always secure and that the processing of personal data takes place in accordance with applicable data protection laws, DoorToDoor's internal policies, guidelines and procedures. Data is stored on secure servers.
3.3. The Service Provider ensures, reviews and improves protection measures to protect the Customer’s personal data against unauthorised access, accidental loss, disclosure or destroying. To ensure the above, the Service Provider uses modern technologies, technical and organisational requirements, incl. using firewalls, penetration testing, analysis software and data encryption.

4. WHAT PERSONAL DATA TYPE ARE OBTAINED and from what sources 
4.1. DoorToDoor obtains the User's personal data only to the extent to which the User provides them by registering on the Portal and placing an Order:
4.1.1. personal information (name, surname);
4.1.2. contact information (postal address, phone number, e-mail address);
4.1.4. payment information (card number, account number, personal identification number, if the User chooses to pay by card or via online banking);
4.2. DoorToDoor obtains the Recipient's personal data to the extent provided by the User when placing an Order:
4.2.1. personal information (name, surname);
4.2.2. contact information (postal address, telephone number, e-mail address);
4.3. By using the DoorToDoor services, the User confirms that all personal data provided by the User, including the personal data of the User, is correct and accurate. The provision of personal data is determined in accordance with the Agreement and is considered a precondition for concluding an Agreement and providing services to the User. In case the User has provided inaccurate or incorrect personal data, the provision of services is not possible.

5. To whom and for what purpose personal data is transferred|
5.1. DoorToDoor transfers personal data to the specific Carrier selected by the User for the execution of the Order. Personal data is transferred in the amount necessary to be able to execute the order: collection of the Shipment, delivery of the Shipment to the Recipient or return delivery to the Sender.
5.2. DoorToDoor is obliged to transfer the personal data of the User, the Sender and the Recipient to the law enforcement establishments, as well as to the state and local government, whose right to obtain personal data is stated in regulatory enactments. DoorToDoor may also transfer the Data Subject's personal data to law enforcement rules and subjects (eg courts, lawyers) as well as in other state and municipaly institutions to defend DoorToDoor's legal interests.

6.1. Data Subject has the following rights:
6.1.1. to be informed of the purposes of the data processing before any transfer of data;
6.1.2. to oppose the continuation of data processing as well as the withdrawal of prior consent to data processing;
6.1.3. to request the correction of personal data if they are inappropriate, incomplete or incorrect, to request a restriction of processing in relation to the Data Subject, as well as the right to data portability. The User has the right to correct the data in the registered profile of the Portal:
6.1.4. to receive information on whether DoorToDoor processes the personal data of the Data Subject and, if it does, access them;
6.1.5. to request the “Forgetting” of your personal data in the cases specified in regulatory enactments by submitting a request in the form of the Portal contact “Contact us”;
6.1.6. to request when, to whom, to what extent and on what grounds its personal data have been transferred. The right to request such a service is free of charge once a year. The data subject shall not be provided with information regarding the transfer of personal data to institutions in cases where the regulatory enactments provide for a prohibition to disclose the said fact;
6.1.7. other rights of the Data Subject specified in external regulatory enactments.
6.2. In case of violation of rights, the Data Subject has the right to apply to DoorToDoor at any time with a relevant claim, to the Data State Inspectorate or to a court in accordance with the procedures specified in regulatory enactments.
6.3. DoorToDoor processes the Data Subject's requests and requests provided for in this section as soon as possible, but not later than within 5 (five) business days from the date of receipt of the request.

7.1. The Personal Data provided to DoorToDoor will be stored for as long as necessary for the purpose of data processing – to ensure the performance of the services provided by DoorToDoor or until the Data Subject has withdrawn its consent to the data processing. DoorToDoor has the right to store personal data for a longer period of time in order to meet the legal requirements regarding the minimum term of storage of documents or information, as well as within the terms specified in regulatory enactments for the protection of DoorToDoor's legal interests.
7.2. At the end of the data retention period, the data will be deleted, made inaccessible (archiving) or unidentifiable so that they can no longer be linked to the Data Subject.
7.3. Cooperation partners, including Carriers, store the customer's personal data in accordance with the terms and conditions specified in the privacy policies of the respective cooperation partners and in accordance with the prescribed procedures, in compliance with regulatory enactments.

8.1. DoorToDoor uses Cookies on the Portal to provide Services to Users and to improve the functionality of the Portal.
8.2. The User can restrict or disable the use of Cookies in the Internet browser used by the User by using the functions offered by the specific browser in the “settings” section or similar. The User has the right and can delete all cookies stored on his/her device. Restricting or disabling cookies may prevent the User from using all the functions of the Portal in full.
8.3. The following Cookies are used on the portal:
8.3.1. Google Analytics Cookies – cookies created by "Google Inc.” programme "Google Analytics" have been installed on the site. The purpose of the use of cookies by “Google Analytics” is improvement of our website content and adapting the content to the needs of Users. More information about “Google Analytics” service terms is available here:
8.3.2. Google AdWords cookies – This site uses a Google AdWords remarketing service that will place advertisements to third-party sites (including Google) to past visitors of the site.
8.4. The following types of cookies are used on the Portal:
8.4.1. Mandatory cookies. These cookies are important because they are necessary for the smooth operation of the website. Without these cookies, it is not possible to connect to the user profile and make full use of the website. Such cookies identify the User's device, but do not reveal the User's identity or collect information about the user. These cookies are stored on the User's device until the browser is closed.
8.4.2. Functional cookies. Such cookies ensure easy and complete use of the website, as well as help users to use the website effectively and personalize it. Functional cookies store User's preferences and provide certain functions. These cookies are permanently stored on the User's device.
8.4.3. Analytical cookies. Such cookies collect information about Users' interactions with the website, such as which sections are most frequently visited and which services are most frequently used. The information collected is used for analytical purposes to understand what Users are interested in and how to make the website more user-friendly. Third-party cookies may be used for analytics. These cookies are permanently stored on the User's device.
8.4.4. Targeted cookies. These cookies are used on the website to tailor marketing activities to the user and the User's interests and to provide the User with personalized services in the future. These cookies remember that the User visited the website and can be used to show the User personalized advertising on social media and other sites. Third-party cookies may be used for targeted advertising. These cookies are permanently stored on the User's device.
8.4.5. Third-party cookies. The website uses the services of third parties, such as analytics services, to know what is popular on the website and what is not, thus making the website more usable. Third-party cookies are not controlled, and you can obtain more information about such cookies and their privacy policies by visiting the websites of such third parties. Any information obtained from third-party cookies is processed by the respective service provider.

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